Your rental home, supported.
If you rent a home managed by CapRate, you can access your resident portal to view your lease, make a payment, and submit maintenance requests. If your portal access isn't set up yet, or you need help right now, contact our team directly and we'll point you in the right direction.
Maintenance requests should be submitted through the resident portal once your access is set up. If you don't have access yet, please reach out to us using the contact link below.
Resident questions, answered plainly.
These are common questions from current residents about rent payments and maintenance requests, answered in calm, direct language.
How do I pay my rent?
Rent payments are made through the resident portal once your access is set up. If you don't have access yet, please contact our property management team for help getting started.How do I submit a maintenance request?
Maintenance requests are submitted through the resident portal so your request is documented and routed to the right person. If you don't have portal access yet, please contact our team directly.What happens after I submit a maintenance request?
Once submitted, your request is reviewed and coordinated with the appropriate vendor, and you'll be kept informed of next steps along the way.Who do I contact if I have a question about my lease or account?
Your resident portal is the best place to find details about your lease and account. For anything not covered there, please contact CapRate's team directly.Is there an emergency maintenance line?
CapRate's emergency maintenance process will be shared with residents directly as part of your lease and onboarding materials. This website will be updated once that process is confirmed.
Don't see your answer here? Reach out and we'll help however we can.